To ensure the safety and well-being of children and staff, late pick-ups are tracked and addressed using a progressive approach.
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Following a first late pick-up, families will receive a notice confirming the date and time.
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A second late pick-up will result in a follow-up warning.
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A third late pick-up will lead to a temporary suspension of care until a specified return date.
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Any additional late pick-up after care resumes may result in termination of care.
We understand that unexpected situations can arise. Exceptions may be considered in the case of genuine emergencies; however, families must communicate with the program as soon as possible.
If you have questions, concerns, or believe a late pick-up was recorded in error, please contact registrations@toppkids.com.
